At Canadawn Inc, we respect your privacy and are committed to protecting the personal information you provide when you use our website, request information, make a booking, or use our private transportation and tour services.
This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the choices you have regarding your personal information.
By accessing or using Canadawn.com, you acknowledge that you have read and understood this Privacy Policy.
1. About Canadawn Inc.
Canadawn Inc. provides private transportation, airport transfers, sightseeing tours, day trips, and related transportation services in and around Toronto, Ontario, Canada.
For questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@canadawn.com
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you use our website, contact us, request a quote, or make a reservation.
Depending on how you interact with Canadawn Inc, this may include:
A. Contact and Identification Information
- Full name
- Email address
- Telephone or mobile number
- WhatsApp number, if provided
- Other information you voluntarily provide when communicating with us
B. Booking and Transportation Information
When you make a booking or request transportation services, we may collect:
- Pickup location
- Drop-off location
- Pickup date and time
- Flight information, where relevant
- Number of passengers
- Luggage or special transportation requirements
- Tour or transfer details
- Vehicle preferences
- Special requests or instructions
- Other information necessary to fulfill your reservation
C. Payment Information
If you make a payment through our website or through a third-party payment provider, payment information may be processed by the applicable payment service provider.
Depending on the payment method, this may include payment-related information necessary to process the transaction. Canadawn Inc. does not intend to store complete payment card details on its own systems when payment processing is handled by a third-party payment provider.
Payment providers may have their own privacy policies and terms governing how they collect, use, and protect payment information.
D. Website and Technical Information
When you visit Canadawn.com, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location derived from technical information
- Pages visited
- Date and time of visits
- Referring website or source
- Website interactions and usage information
- Diagnostic and performance information
E. Cookies and Similar Technologies
Canadawn.com may use cookies and similar technologies to help operate the website, remember preferences, understand website traffic, improve functionality, and enhance the user experience.
Cookies may collect information such as browser settings, session information, pages visited, and website interactions.
You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.
3. How We Use Your Information
Canadawn Inc. may use personal information for legitimate business and service-related purposes, including to:
- Process and manage bookings and reservations
- Provide airport transfers, transportation, tours, and other requested services
- Communicate with you regarding your booking
- Send booking confirmations and service updates
- Contact you regarding changes, delays, or issues affecting your reservation
- Respond to questions, inquiries, and customer support requests
- Provide quotations and respond to service requests
- Coordinate transportation arrangements
- Monitor relevant flight information when necessary for airport transportation
- Improve our website, services, and customer experience
- Maintain website security and prevent fraud or misuse
- Troubleshoot technical problems
- Maintain business records
- Comply with applicable legal, regulatory, tax, accounting, or law-enforcement requirements
- Protect the rights, property, safety, and security of Canadawn, our customers, drivers, and other individuals
- Carry out other purposes that are disclosed to you at the time information is collected or that are otherwise permitted by applicable law
4. Communications With You
If you provide your contact information, Canadawn Inc. may contact you regarding your inquiry, quotation, reservation, transportation service, or other transaction with us.
Service-related communications may include:
- Booking confirmations
- Pickup instructions
- Driver or vehicle information
- Changes to booking details
- Flight or transportation updates
- Cancellation or refund information
- Customer service communications
Where permitted by applicable law, we may also send occasional promotional or marketing communications. You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us at info@canadawn.com.
Opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages.
5. How We Share Information
Canadawn Inc. does not sell or rent your personal information to third parties.
We may share information when reasonably necessary to provide our services, operate our business, process transactions, or comply with legal obligations.
Depending on the circumstances, information may be shared with:
Service Providers
We may use trusted third-party companies or individuals to help us operate our website and business, process payments, provide technology services, support communications, process bookings, provide analytics, or perform other business functions.
These service providers may only receive information reasonably necessary to perform the services they provide to us.
Transportation and Service Partners
Where necessary to fulfill your reservation, relevant booking information may be shared with drivers, transportation personnel, contractors, or service partners involved in providing your requested service.
Payment Providers
Payment information may be processed by third-party payment processors where you choose to use their payment services.
Legal and Regulatory Authorities
We may disclose information where we reasonably believe disclosure is required or permitted by applicable law, court order, legal process, governmental request, or regulatory requirement.
Protection of Rights and Safety
We may disclose information when reasonably necessary to investigate fraud, security incidents, unlawful activity, suspected misuse, or threats to the safety or rights of Canadawn, our customers, employees, contractors, or other individuals.
6. Third-Party Services and Websites
Our website may use third-party services or contain links to third-party websites.
These third parties may include payment processors, analytics providers, mapping services, communication platforms, booking technologies, advertising services, or other service providers.
Third-party websites and services operate under their own privacy policies and terms. Canadawn Inc. is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with personal information.
7. Google, Analytics, Maps, and Similar Services
Canadawn Inc. may use third-party technologies, such as website analytics, mapping, advertising, or other digital services, to understand website usage, improve functionality, provide location-related features, or improve our services.
These providers may collect certain information automatically through cookies, pixels, device identifiers, or similar technologies, subject to their own privacy policies and settings.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete and maintain records of bookings and transactions
- Provide customer support
- Resolve disputes
- Maintain appropriate business and financial records
- Meet tax, accounting, legal, and regulatory requirements
- Prevent fraud or misuse
- Enforce our agreements and protect our legal rights
The length of time information is retained may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.
9. Security of Your Information
Canadawn Inc. takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.
However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Ask questions about how your information is collected or used
- Request deletion of information where permitted by law
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Request information about how your personal information is handled
Certain rights may be subject to legal or regulatory limitations.
To make a privacy-related request, contact us at:
We may need to verify your identity before processing certain requests to help protect your personal information.
11. Children's Privacy
Canadawn Inc. is not intended to knowingly collect personal information directly from children without appropriate consent or authorization where required by law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at info@canadawn.com so that we can review the situation and take appropriate action.
12. International Data Processing
Canadawn Inc. is based in Ontario, Canada. Depending on the technology, service providers, and systems we use, your personal information may be processed or stored in Canada or other jurisdictions.
Where personal information is processed outside your jurisdiction, it may be subject to the laws of the jurisdiction where it is processed.
We take reasonable steps to work with service providers that maintain appropriate safeguards for personal information.
13. Changes to This Privacy Policy
Canadawn Inc. may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, legal requirements, or privacy practices.
When we make changes, we may update the Effective Date displayed at the top of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
14. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Canadawn Inc. handles personal information, please contact us:
Canadawn
Email: info@canadawn.com
Website: Canadawn.com
We will make reasonable efforts to review and respond to privacy-related inquiries in accordance with applicable law.
15. Acceptance of This Privacy Policy
By using Canadawn.com or submitting personal information to Canadawn Inc, you acknowledge that you have reviewed this Privacy Policy and understand how your information may be collected, used, disclosed, and protected as described above.