At Canadawn Inc, we understand that travel plans can change. This Refund & Cancellation Policy explains the cancellation, refund, booking-change, no-show, and service-related procedures applicable to bookings made through Canadawn.com or directly with Canadawn Inc.
By making a booking with Canadawn Inc, you acknowledge and agree to the terms of this policy.
1. Cancellation and Refund Policy
Unless a different cancellation policy is specifically stated at the time of booking, the following standard cancellation schedule applies:
Cancellation 48 Hours or More Before Pickup
If you cancel your booking 48 hours or more before the scheduled pickup time, you are generally eligible for a 100% refund of the amount paid.
Cancellation 24–48 Hours Before Pickup
If you cancel your booking 24 to 48 hours before the scheduled pickup time, you are generally eligible for a 50% refund of the amount paid.
The remaining amount may be retained to cover administrative costs, scheduling commitments, vehicle allocation, and other expenses associated with the reservation.
Cancellation Less Than 24 Hours Before Pickup
Bookings cancelled less than 24 hours before the scheduled pickup time are generally non-refundable.
This is because a vehicle, driver, and operational resources may already have been allocated specifically for your reservation.
2. No-Show Policy
A no-show occurs when the customer does not appear for the scheduled pickup and does not contact Canadawn Inc. within a reasonable period.
No-shows are generally non-refundable.
For airport pickups, customers should provide accurate flight information whenever requested so that Canadawn Inc. can reasonably monitor flight status and coordinate the pickup.
If you believe you may be delayed or unable to meet your driver, please contact Canadawn as soon as possible at info@canadawn.com.
3. Airport Pickup and Flight Delays
For airport transportation, customers are encouraged to provide accurate flight information at the time of booking.
Where flight information is provided, Canadawn Inc. may monitor the relevant flight and adjust pickup coordination when reasonably possible.
However, flight monitoring does not guarantee that every delay, cancellation, diversion, airport operational issue, baggage delay, or other unforeseen circumstance can be accommodated.
Customers should contact Canadawn Inc. as soon as possible if their flight is significantly delayed, cancelled, diverted, or changed.
4. Booking Changes
Customers may request changes to an existing booking, including changes to:
- Pickup date or time
- Pickup or drop-off location
- Number of passengers
- Vehicle type
- Flight information
- Special transportation requirements
- Other booking details
All changes are subject to vehicle and driver availability.
Additional charges may apply when a change results in additional distance, travel time, waiting time, tolls, parking costs, vehicle requirements, service requirements, or other expenses.
A booking change is not considered confirmed until Canadawn Inc. confirms the change.
A requested change may instead be treated as a cancellation and new booking where the requested change cannot reasonably be accommodated under the original reservation.
5. Customer-Initiated Early Pickup or Schedule Changes
If a customer requests a significantly earlier or later pickup time after booking, Canadawn Inc. will make reasonable efforts to accommodate the request.
However, changes are subject to availability and may result in additional charges.
If the requested change cannot be accommodated and the customer chooses to cancel the original booking, the standard cancellation terms in this policy may apply.
6. Changes to Pickup or Drop-Off Locations
Changing a pickup or drop-off location may change the total distance, estimated travel time, route, tolls, parking requirements, or other service costs.
Canadawn Inc. reserves the right to adjust the booking price when a location change materially changes the transportation service.
The customer will be informed of any applicable additional charge before the change is confirmed whenever reasonably possible.
7. Customer Delays and Waiting Time
Customers are responsible for being ready at the agreed pickup location at the scheduled pickup time.
For airport pickups, reasonable waiting procedures may apply based on the type of booking and airport circumstances.
Extended customer-caused delays may result in additional waiting-time charges where applicable.
If the customer cannot be located or reached after the applicable waiting period and reasonable attempts to contact the customer have been made, the booking may be treated as a no-show and may become non-refundable.
8. Refunds for Service Issues
If Canadawn Inc. is unable to provide the booked service due to an issue within Canadawn's reasonable control, we will make reasonable efforts to provide an appropriate alternative, replacement vehicle, revised arrangement, or other suitable solution.
If Canadawn Inc. is unable to provide the service and no suitable alternative is available, the customer may be eligible for a full or partial refund, depending on the circumstances and the portion of the service that could not be provided.
Refunds are not automatically guaranteed for every service interruption.
9. Service Delays
Canadawn Inc. makes reasonable efforts to provide reliable and timely transportation.
However, travel times may be affected by circumstances beyond our control, including:
- Traffic congestion
- Road closures
- Construction
- Accidents
- Severe weather
- Airport congestion
- Public events
- Emergency situations
- Government restrictions
- Road or transportation incidents
- Other unforeseen circumstances
Such delays generally do not qualify for a refund when Canadawn has made reasonable efforts to provide the service.
10. Unavoidable or Extraordinary Circumstances
Canadawn Inc. may consider exceptions to the standard cancellation and refund policy when circumstances outside the customer's or Canadawn's reasonable control materially affect the booking.
Examples may include:
- Severe weather
- Major natural disasters
- Government restrictions
- Airport closures
- Major transportation disruptions
- Emergency situations
- Road closures
- Other extraordinary events
Any refund, credit, cancellation exception, or alternative arrangement will be considered based on the circumstances of the individual booking.
11. Special Events, Large Groups, and Custom Bookings
Different cancellation and refund terms may apply to:
- Large group bookings
- Private events
- Weddings
- Corporate transportation
- Multi-vehicle bookings
- Custom tours
- Extended trips
- Special events
- Customized transportation arrangements
- Bookings requiring significant advance planning or special resources
Where different terms apply, those terms may be communicated to the customer before or at the time of booking.
If a special cancellation policy has been agreed upon for a particular booking, that policy will take precedence over the standard cancellation schedule to the extent permitted by applicable law.
12. Tour and Day Trip Cancellations
For sightseeing tours, day trips, and excursions, the standard cancellation schedule generally applies unless a different policy is stated at the time of booking.
Because vehicles, drivers, schedules, and resources may be reserved specifically for a tour, late cancellations may be subject to reduced refunds or may be non-refundable.
If a tour or excursion is cancelled by Canadawn Inc. due to circumstances within our control, we will make reasonable efforts to provide an alternative date or appropriate refund, depending on the circumstances.
13. Refund Processing
Once a refund has been approved, Canadawn Inc. will generally process the refund to the original payment method used for the booking, where reasonably possible.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.
Canadawn Inc. is not responsible for processing delays caused by third-party payment providers or financial institutions.
14. Refunds for Payment Processing or Third-Party Fees
Where permitted by applicable law and disclosed at the time of booking, certain third-party processing fees, transaction fees, administrative fees, or other non-recoverable charges may not be refundable.
Any applicable non-refundable charges will be communicated to the customer where reasonably possible.
15. Duplicate or Incorrect Payments
If you believe you have accidentally made a duplicate payment or have been charged incorrectly, please contact Canadawn Inc. promptly at info@canadawn.com.
We will review the transaction and, where appropriate, correct the payment or issue a refund.
16. Chargebacks and Payment Disputes
Customers are encouraged to contact Canadawn Inc. first regarding any billing concern, cancellation issue, or refund request so that we have an opportunity to review and resolve the matter.
If a customer initiates a chargeback or payment dispute with their bank or payment provider, Canadawn Inc. may provide relevant booking information, payment records, cancellation records, communications, and other documentation to the applicable payment provider or financial institution.
This does not limit any rights the customer may have under applicable law.
17. How to Request a Cancellation or Refund
To cancel a booking or request a refund, please contact Canadawn Inc. as soon as possible.
Email:
When contacting us, please provide:
- Full name
- Booking or reservation number, if available
- Scheduled pickup date and time
- Pickup location
- Relevant booking details
- Reason for cancellation or refund request, where applicable
The effective cancellation time will generally be determined by when Canadawn Inc. receives the cancellation request through an accepted communication channel.
Customers should retain confirmation of their cancellation request.
18. Refund Eligibility
Refund eligibility is determined based on:
- Time of cancellation
- Booking type
- Date and time of scheduled pickup
- Whether the customer has already received part of the service
- Whether a driver or vehicle has already been dispatched
- Any applicable special booking terms
- Applicable third-party fees
- Circumstances surrounding the cancellation
- Applicable laws and regulations
A refund under this policy does not prevent a customer from exercising any mandatory rights available under applicable law.
19. Policy Exceptions
Canadawn Inc. may, at its discretion, consider exceptions to this policy in unusual circumstances.
Any exception granted for one booking does not automatically establish a right to an exception for future bookings.
Where applicable law provides customers with rights that cannot legally be excluded or limited, those rights will continue to apply.
20. Policy Changes
Canadawn Inc. may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, payment procedures, or applicable legal requirements.
The latest version will be published on Canadawn.com with the applicable effective date.
The policy applicable to a booking will generally be the policy in effect at the time the booking was made, unless otherwise required by law or expressly agreed upon.
21. Contact Us
If you have any questions about cancellations, refunds, booking changes, or this policy, please contact Canadawn Inc:
Canadawn Inc.
Email: info@canadawn.com
Website: Canadawn.com
We will make reasonable efforts to review and respond to refund and cancellation requests promptly.